Shipping and Returns Policy
Standard products will ship within 1-3 days. Custom Color Products and Custom Designs will ship within 14 days of purchase.
Shipping cost is dependent on weight.
Our shipments are not marked signature required unless you email firstname.lastname@example.org request it.
Oterra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Standard products can be returned within 30 days of purchase for a full refund. Items must be in new, unused condition.
To request a return, please contact us at email@example.com. Once your request is approved, we will send you additional instructions for how and where to ship your items. If the item(s) are returned in sellable condition, you will receive a full refund, excluding the original shipping charges. Shipping fees are non-refundable. You will be sent an email confirmation notifying you of your refund within 5 days of us receiving the returned item(s).
All Custom Colors Moonrise Chalk Bags, Custom Colors Tectonic Chalk Buckets, and fully Custom Designs are not eligible for returns or refunds.
If you received the wrong item, please let us know within 7 days of receiving your item. We will cover the shipping costs and send you the correct item.
Warranty & Repair
We stand behind our crafts(wo)menship! Please contact firstname.lastname@example.org any quality issues and we will determine whether we can repair your gear or replace it if necessary.