Shipping and Returns Policy

Shipments

Orders are shipped through USPS or UPS, with standard ground or overnight express available.

Estimated Shipping times:
USPS Standard: 2-5 days
USPS Express: 1-2 days
UPS Ground: 1-5 days
UPS Overnight: next day

Standard products will ship within 1-3 days. Custom Color Products and Custom Designs will ship within 14 days of purchase.

Shipping cost is dependent on weight.

Our shipments are not marked signature required unless you email info@oterradesigns.comand request it.

Oterra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Returns

Standard products can be returned within 30 days of purchase for a full refund. Items must be in new, unused condition.

To request a return, please contact us at  
info@oterradesigns.com. Once your request is approved, we will send you additional instructions for how and where to ship your items. If the item(s) are returned in sellable condition, you will receive a full refund, excluding the original shipping charges. Shipping fees are non-refundable. You will be sent an email confirmation notifying you of your refund within 5 days of us receiving the returned item(s).

All Custom Colors Moonrise Chalk Bags, Custom Colors Tectonic Chalk Buckets, and fully Custom Designs are not eligible for returns or refunds.

If you received the wrong item, please let us know within 7 days of receiving your item. We will cover the shipping costs and send you the correct item.

Warranty & Repair

We stand behind our crafts(wo)menship! Please contact info@oterradesigns.comwith any quality issues and we will determine whether we can repair your gear or replace it if necessary.

Search